How we work
Everything here is printed to order — nothing sits on a shelf waiting for you. That shapes how we take payment and what we can do if something goes wrong. It is all on this page, in plain words.
Last updated 8 October 2026
Payment comes first
We start printing once the money arrives, not before. That covers the print and the delivery together — there is no cash on delivery, no deposit, and no paying half now and half later.
Why: a piece printed for you is only worth anything to you. If an order is not collected we cannot sell it to anyone else, so the plastic, the machine hours and the work are gone. Asking for payment up front is what keeps prices where they are.
How to pay
InstaPay or Vodafone Cash. You get the transfer details the moment you place the order, and again by email. Send us the screenshot when you have paid and we will confirm it.
A receipt is emailed to you automatically once we confirm the transfer, if you left an email address.
Returns and refunds
There are no returns and no refunds on printed items. Everything is made to your order — your colour, your text, your file — so there is nothing we can do with it afterwards.
Where we make it right anyway
- The item arrived broken or damaged in transit.
- We printed the wrong thing — wrong colour, wrong text, wrong model.
- There is a fault in the print itself: layers separating, a part that does not fit together, a visible defect we should have caught.
In any of those, message us on WhatsApp with a photo within 48 hours of delivery and we will reprint it or refund you. That is our decision to make, and we make it in your favour when the fault is ours.
Cancelling
You can cancel any time before we start printing, and we refund you in full. Once the printer has started, we cannot.
Delivery
We ship anywhere in Egypt through a courier. How long it takes depends on where you are and on whether the item is in stock or being printed for you — the order page shows both, and updates as your order moves.
What delivery costs
Delivery is not free. It is charged on top of the price of your order, and how much depends on your governorate — a parcel to Cairo does not cost what a parcel to Sinai costs. We confirm the charge with you on WhatsApp, and it is paid before the order is sent.
Your files
A file you drop into the instant quote is measured and thrown away. It is never written to disk, never stored, and never sent anywhere — the price you see is worked out and the bytes are gone.
A file you send with an actual order is kept only as long as we need it to print your item and handle any reprint. We do not resell, publish, or share your models.
Sending us a file means telling us you are allowed to have it printed. We do not check licences on your behalf, and we will not knowingly print something that infringes someone else's work.
Coupons
There's a card in every parcel with the code ETBAHA15 on it — 15% off your next order, on baskets over 150 EGP. Type it in at checkout. Pass it to a friend if you like; it works for them too.
Your information
We keep only what an order needs: your name, phone number, address, email if you give one, the files you upload and your payment screenshot. We use it to make, deliver and support your order, and nothing else. We never sell it or share it, except with the courier who delivers to you.
Order updates are sent to your phone number on WhatsApp, through Meta's WhatsApp Business Platform. Some replies there may come from our customer assistant, which says so. Reply STOP and we stop messaging you.
To see or delete what we hold about you, message us on WhatsApp and we will do it within a few days. Records of paid orders are kept as long as the law requires.
If something is wrong
Message us on WhatsApp. It is the fastest way to reach us and it is a real person on the other end. Have your order number ready — it is on your receipt and on your order page.
We usually reply the same day.